Privacy Policy

This Privacy Policy explains how Kiva Spa ("we", "us", "our"), located at West Field Mall, Ghod Dod Road, Athwa, Surat, collects, uses and protects information when you visit this website or contact us by phone or WhatsApp. By using this website, you agree to this policy.

1. Information We Collect

• Information you give us: your name, phone number and appointment preferences when you call us, message us on WhatsApp or visit the spa.
• Information collected automatically: basic technical data such as device type, browser, pages visited, approximate location and the ad or link that brought you to our site. This is collected through cookies and similar technologies.

2. How We Use Your Information

• To answer your enquiries and book, confirm or reschedule appointments.
• To share information about our services, timings and offers when you ask for it.
• To measure how well our website and advertising work and to improve them.
• To meet legal, safety and record-keeping requirements.

3. Cookies, Google Ads & Analytics

This website may use Google Ads, Google Analytics and similar services. These providers may use cookies to show our ads on other websites based on your past visits (remarketing) and to record actions such as tapping the "Call Now" button (conversion tracking). This data is collected in aggregated form and does not identify you personally to us.

You can opt out of personalised Google ads at adssettings.google.com, and you can block or delete cookies through your browser settings. To learn how Google uses data, visit Google's partner sites policy.

4. Sharing of Information

We do not sell or rent your personal information. We share it only with service providers who help us operate (for example telephone, messaging, website hosting and advertising platforms), or when required by law or by a government authority.

5. Data Security & Retention

We take reasonable steps to protect your information from unauthorised access, loss or misuse. We keep personal information only for as long as needed for the purposes above or as required by law.

6. Your Rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you messages, by calling or messaging us on the number below. We will respond within a reasonable time, in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

7. Third-Party Links

Our website may link to third-party sites such as Google Maps and WhatsApp. We are not responsible for the privacy practices of those sites; please review their policies.

8. Children

Our services and website are intended for adults aged 18 and above. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

10. Contact Us

For any questions about this Privacy Policy, please contact us: